11 treff

customer service quality control
Delivering quality service : balancing customer perceptions and expectations
Valarie A. Zeithaml, A. Parasuraman, Leon...
Bok Engelsk 1990 · Vis mer
The Service quality handbook
edited by Eberhard E. Scheuing and Willia...
Bok Engelsk 1993 · Vis mer
Service Quality Measurement : Issues and Perspectives.
Rodrigues, Lewlyn L. R.
Bok Engelsk 2013 · Vis mer
Quality : from customer needs to customer satisfaction
Bo Bergman, Bengt Klefsjö
Bok Engelsk 1994 · Vis mer
Vis flere utgaver
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At the service quality frontier : a handbook for managers, consultants, and other pioneers
Mary M. LoSardo, Norma M. Rossi
Bok Engelsk 1993 · Vis mer
Developing new services : incorporating the voice of the customer into strategic service development
Caroline M. Fisher, James T. Schutta
Bok Engelsk 2003 · Vis mer
Quality of service : making it really work
Bo Edvardsson, Bertil Thomasson and John ...
Bok Engelsk 1994 · Vis mer
Creating a customer-centered culture : leadership in quality, innovation, and speed
Robin L. Lawton
Bok Engelsk 1993 · Vis mer
Service quality : new directions in theory and practice
editors: Roland T. Rust, Richard L. Olive...
Bok Engelsk 1994 · Vis mer
Design and management of service processes : keeping customers for life
Rohit Ramaswamy
Bok Engelsk 1996 · Vis mer
The service era : leadership in a global environment
Franco D'Egidio
Bok Engelsk 1990 · Vis mer