At the service quality frontier : a handbook for managers, consultants, and other pioneers
Mary M. LoSardo, Norma M. Rossi
Bok Engelsk 1993
| Utgitt | Milwaukee, Wis. : ASQC Quality Press , c1993
|
|---|---|
| Omfang | ix, 129 s.
|
| Emner | Customer service
Service industries - Management Service industries - Quality control kvalitetssikring kundepolitikk |
| ISBN | 0873892097
|
