Service quality : new directions in theory and practice
editors: Roland T. Rust, Richard L. Oliver
Bok Engelsk 1994
| Utgitt | Thousand Oaks, Calif. : Sage , c1994
|
|---|---|
| Omfang | IX, 289 s. : ill.
|
| Emner | Consumer satisfaction
Customer service - Quality control Kundeservice Kvalitetskontroll kundebehandling service kvalitetskontroll serviceledelse |
| ISBN | 0803949197. - 0803949200
|
