Design and management of service processes : keeping customers for life

Rohit Ramaswamy
Bok · Engelsk · 1996

Utgitt	Reading, Mass. : Addison-Wesley , 1996
Omfang	XXVII, 424 s. : ill.
Emner	Customer services - Management Production planning Service industries - Quality control Total quality management Vis mer... Kundeservice - Kvalitetskontroll Produksjonsplanlegging Serviceindustri
ISBN	0201633833