At the service quality frontier : a handbook for managers, consultants, and other pioneers
Mary M. LoSardo, Norma M. Rossi
Bok Engelsk 1993
Utgitt | Milwaukee, Wis. : ASQC Quality Press , c1993
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Omfang | ix, 129 s.
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Emner | Customer service
Service industries - Management Service industries - Quality control kvalitetssikring kundepolitikk |
ISBN | 0873892097
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