The Service quality handbook
edited by Eberhard E. Scheuing and William F. Christopher ; with contributions from 57 international experts
Bok Engelsk 1993
| Utgitt | New York : Amacom , c1993
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|---|---|
| Omfang | IX, 550 s. : fig.
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| Emner | Customer service - Quality control Handbooks, manuals, etc
Total quality management - Handbooks, manuals, etc kundebehandling kvalitetskontroll |
| ISBN | 0814401198
|
