The service era : leadership in a global environment

Franco D'Egidio
Bok · Engelsk · 1990

Annen tittel	Il global service management.
Utgitt	Cambridge, Mass. : Productivity Press , c1990
Omfang	xv, 155 s. : ill.
Emner	Customer service - Europe Customer service - United States Employees - Training of Personnel management Service industries - Quality control
ISBN	0915299682