16 treff

customer services quality control
On great service : a framework for action
Leonard L. Berry
Bok Engelsk 1995 · Vis mer
Service Quality Measurement : Issues and Perspectives.
Rodrigues, Lewlyn L. R.
Bok Engelsk 2013 · Vis mer
Quality of Experience Engineering for Customer Added Value Services : From Evaluation to Monitoring.
Cuadra-Sanchez, Antonio.
Bok Engelsk 2014 · Vis mer
Developing new services : incorporating the voice of the customer into strategic service development
Caroline M. Fisher, James T. Schutta
Bok Engelsk 2003 · Vis mer
Service quality : research perspectives
Benjamin Schneider, Susan S. White
Bok Engelsk 2004 · Vis mer
Demystifying Six Sigma : A Company-Wide Approach to Continuous Improvement
Larson, Alan.
Bok Engelsk 2003 · Vis mer
The myths of Japanese quality
Eberts, Ray
Bok Engelsk 1995 · Vis mer
How to measure service quality & customer satisfaction : the informal field guide for tools and techniques
Chuck Chakrapani
Bok Engelsk 1998 · Vis mer
Value proposition design : how to create products and services customers want
written by Alex Osterwalder ... [et al.] ...
Bok Engelsk 2014 · Vis mer
Customer satisfaction toolkit for ISO 9001:2000
Sheila Kessler
Bok Engelsk 2003 · Vis mer
Total quality service : principles, practices, and implementation
D.H. Stamatis
Bok Engelsk 1996 · Vis mer
Value proposition design
Osterwalder, Alexander,
Bok Engelsk 2014 · Vis mer
Best practices : building your business with customer-focused solutions
Robert Hiebeler, Thomas Kelly, Charles Ke...
Bok Engelsk 1998 · Vis mer
Design and management of service processes : keeping customers for life
Rohit Ramaswamy
Bok Engelsk 1996 · Vis mer
Relationship marketing for competitive advantage : winning and keeping customers
[edited by] Adrian Payne ... [et al.]
Bok Engelsk 1995 · Vis mer
Revaluing construction
written and edited by Peter Barrett
Bok Engelsk 2007 · Vis mer