Customer satisfaction toolkit for ISO 9001:2000

Sheila Kessler
Bok · Engelsk · 2003

Utgitt	Milwaukee, Wis. : ASQ Quality Press , c2003
Omfang	VIII, 80 s. : ill.
Emner	Consumer satisfaction - Statistical methods Customer services - Quality control ISO 9000 Series Standards Quality assurance - Management Vis mer... Questionnaires Kvalitetskontroll
ISBN	0873895592