How to measure service quality & customer satisfaction : the informal field guide for tools and techniques
Chuck Chakrapani
Bok Engelsk 1998
Utgitt | Chicago, Ill. : American Marketing Assoc. , 1998
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Omfang | xiii, 282 s. : ill.
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Emner | |
ISBN | 0877572674
|
Utgitt | Chicago, Ill. : American Marketing Assoc. , 1998
|
---|---|
Omfang | xiii, 282 s. : ill.
|
Emner | |
ISBN | 0877572674
|