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customer satisfaction
Customer satisfaction toolkit for ISO 9001:2000
Sheila Kessler
Bok Engelsk 2003 · Vis mer
Customer satisfaction measurement and management : using the voice of the customer
by Earl Naumann, Kathleen Giel
Bok Engelsk 1995 · Vis mer
Measuring customer satisfaction
Richard F. Gerson
Bok Engelsk 1994 · Vis mer
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Michael D. Johnson, Anders Gustafsson
Bok Engelsk 2000 · Vis mer
Researching Customer Satisfaction & Loyalty
Szwarc, Paul.
Bok Engelsk 2005 · Vis mer
Assuring customer satisfaction : a guide for business and industry
[by] Rodney L. Cron
Bok Engelsk 1974 · Vis mer
Keeping customers
edited, with an introduction by John J. S...
Bok Engelsk 1993 · Vis mer
What's the Secret? : To Providing a World-Class Customer Experience.
DiJulius, John R.
Bok Engelsk 2008 · Vis mer
Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption.
Teixeira, Thales S.
Bok Engelsk 2019 · Vis mer
Unlocking the customer value chain : how decoupling drives consumer disruption /
Thales S. Teixeira, Greg Piechota.
Bok Engelsk 2019 · Vis mer
Customer service : career success through customer loyalty
Paul R. Timm
Bok Engelsk 2008 · Vis mer
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The customer loyalty pyramid
Michael W. Lowenstein
Bok Engelsk 1997 · Vis mer
Creating value for customers : designing and implementing a total corporate strategy
by William A. Band
Bok Engelsk 1991 · Vis mer
Building great customer experiences
Colin Shaw and John Ivens
Bok Engelsk 2005 · Vis mer
Customer service : career success through customer satisfaction
Paul R. Timm
Bok Engelsk 2001 · Vis mer
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Fundamentals of Customer-Focused Management : Competing Through Service
John, Joby
Bok Engelsk 20031201 · Vis mer
Building customer loyalty : how you can help keep customers returning
Barbara A. Glanz
Bok Engelsk 1994 · Vis mer
Nincompoopery : why your customers hate you, and how to fix it /
John R. Brandt.
Bok Engelsk · Vis mer
Serving them right : innovative and powerful customer retention strategies
Laura A. Liswood
Bok Engelsk 1990 · Vis mer
The ultimate question : driving good profits and true growth
Reichheld, Frederick F.
Bok Engelsk 2006 · Vis mer
Customer-centered telecommunications services marketing
Karen G. Strouse
Bok Engelsk 2004 · Vis mer
Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers
Larson, John A.
Bok Engelsk · Vis mer
Capturing loyalty : how to measure, generate, and profit from highly satisfied customers /
John A. Larson and Bennett E. McClellan ;...
Bok Engelsk · Vis mer
Developing new services : incorporating the voice of the customer into strategic service development
Caroline M. Fisher, James T. Schutta
Bok Engelsk 2003 · Vis mer
The market driven organization : understanding, attracting, and keeping valuable customers
George S. Day
Bok Engelsk 1999 · Vis mer
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
Sara Laughlin and Ray W. Wilson
Bok Engelsk 2008 · Vis mer
Revolutionize your customer experience : Colin Shaw
Shaw, Colin
Bok Engelsk 2005 · Vis mer
Service strategy : management moves for customer results
Jacques Horovitz
Bok Engelsk 2004 · Vis mer
Keeping customers for life
Joan Koob Cannie ; with Donald Caplin
Bok Engelsk 1991 · Vis mer
Magnet marketing : the ultimate strategy for attracting and holding customers
John R. Graham with Steven J. Bennett
Bok Engelsk 1991 · Vis mer