Customer satisfaction measurement and management : using the voice of the customer
by Earl Naumann, Kathleen Giel
Bok Engelsk 1995
| Utgitt | Cincinnati, Ohio : Thomson Executive Press , c1995
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|---|---|
| Omfang | xix, 457 s. : ill. + 1 discette (3 1/2in.)
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| Emner | |
| ISBN | 0538844396
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