Creating value for customers : designing and implementing a total corporate strategy
by William A. Band
Bok Engelsk 1991
| Utgitt | New York : Wiley , 1991
|
|---|---|
| Omfang | XI, 340 s. : fig.
|
| Emner | Customer satisfaction
Customer service Quality assurance kundebehandling kundeforhold kundeservice kvalitetsikring |
| ISBN | 0471525936
|
