Building great customer experiences

Colin Shaw and John Ivens
Bok · Engelsk · 2005

Utgitt	Basingstoke : Palgrave Macmillan , 2005
Omfang	XXII, 218 s. : ill.
Utgave	Rev. ed.
Emner	Consumer satisfaction Customer relations Customer services Experience kundeforhold ledelse
ISBN	0333990137. - 1403939497