The ultimate question : driving good profits and true growth

Fred Reichheld
Bok · Engelsk · 2006 Frederick F. Reichheld

Utgitt	Boston, Mass. : Harvard Business School Press , c2006
Omfang	XI, 211 s. : ill.
Emner	Consumer satisfaction Customer loyalty Customer relations Employee loyalty Vis mer... Employee motivation Leadership Success in business
ISBN	1591397839. - 9781591397830