Capturing Loyalty: How to Measure, Generate, and Profit from Highly Satisfied Customers

John A. Larson
Bok · Engelsk

Annen tittel	Capturing Loyalty
Medvirkende	McClellan, Bennett E., (author.)
Utgitt	Praeger
Emner	Consumer satisfaction. Customer loyalty. Customer relations.
Dewey	658.8/12
ISBN	1-4408-5657-5