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customer relations management
The six fundamentals of success : the rules for getting it right for yourself and your organization
Stuart R. Levine
Bok Engelsk 2005 · Vis mer
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Research handbook on services management
Mark M Davis.
Bok Engelsk 2022 · Vis mer
The market driven organization : understanding, attracting, and keeping valuable customers
George S. Day
Bok Engelsk 1999 · Vis mer
Involving customers in new service development
editors, Bo Edvardsson ... [et al.]
Bok Engelsk 2006 · Vis mer
Handbook of customer engagement in tourism marketing
edited by Raouf Ahmad Rather, Haywantee R...
Bok Engelsk 2023 · Vis mer
Blog rules : a business guide to managing policy, public relations, and legal issues /
Nancy Flynn.
Bok Engelsk 2006 · Vis mer
Managing customers as investments : the strategic value of customers in the long run
Sunil Gupta, Donald R. Lehmann
Bok Engelsk 2005 · Vis mer
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
Thorsten Hennig-Thurau, Ursula Hansen, ed...
Bok Engelsk 2000 · Vis mer
How to get a meeting with anyone : the untapped selling power of contact marketing /
Stu Heinecke ; foreword by Jay Conrad Lev...
Bok Engelsk 2016 · Vis mer
CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers
Paul Greenberg.
Bok Engelsk 2010 · Vis mer
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Managing customers for profit : strategies to increase profits and build loyalty
V. Kumar
Bok Engelsk 2008 · Vis mer
Brand management strategies : luxury and mass markets /
D'Arienzo, William.
Bok Engelsk 2016 · Vis mer
The power of customer experience : how to use customer-centricity to drive sales and profitability /
Martin Newman.
Bok Engelsk 2021 · Vis mer
Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation.
Hill-Wilson, Martin.
Bok Engelsk 2013 · Vis mer
The CRM project management handbook : building realistic expectations and managing risk
Michael Gentle
Bok Engelsk 2003 · Vis mer
Business process mapping : improving customer satisfaction
J. Mike Jacka, Paulette J. Keller
Bok Engelsk 2002 · Vis mer
Harvard business review on reinventing your marketing

Bok Engelsk 2011 · Vis mer
Good services : how to design services that work
Lou Downe
Bok Engelsk 2020 · Vis mer
Extreme trust : honesty as a competitive advantage
Peppers, Don
Bok Engelsk 2012 · Vis mer
Social media 101 : tactics and tips to develop your business online
Chris Brogan
Bok Engelsk 2010 · Vis mer
Return on customer : creating maximum value from your scarcest resource
Don Peppers and Martha Rogers
Bok Engelsk 2005 · Vis mer
Mass customization : a supply chain approach
Charu Chandra and Ali Kamrani
Bok Engelsk 2004 · Vis mer
The Customer centric enterprise : advances in mass customization and personalizaton
Mitchell M. Tseng, Frank T. Piller, (edit...
Bok Engelsk 2003 · Vis mer
Beyond Six Sigma : Profitable Growth through Customer Value Creation
Plaster, Gary.
Bok Engelsk 2006 · Vis mer
The Customer Differential: The Complete Guide to Implementing Customer Relationship Management
Nykamp, Melinda
Bok Engelsk 2001 · Vis mer
The one to one manager : real-world lessons in customer relationship management
Don Peppers and Martha Rogers
Bok Engelsk 2000 · Vis mer
The high-speed company : creating urgency and growth in a nanosecond culture
Jennings, Jason
Bok Engelsk 2015 · Vis mer
When digital becomes human : the transformation of customer relationships /
Steven Van Belleghem.
Bok Engelsk 2015 · Vis mer
Profit brand : how to increase the profitability, accountability & sustainability of brands
Nick Wreden
Bok Engelsk 2005 · Vis mer
Why CRM doesn't work : how to win by letting customers manage the relationship
Frederick Newell ; foreword by Seth Godin...
Bok Engelsk 2003 · Vis mer