44 treff

Dewey-nr: 658.8/12
Service design for business : a practical guide to optimizing the customer experience /
Ben Reason, Lavrans Løvlie, Melvin Brand ...
Bok Engelsk 2016 · Vis mer
Service-dominant logic : premises, perspectives, possibilities
Lusch, Robert F
Bok Engelsk 2014 · Vis mer
Customer relationship management : concepts and technologies /
Francis Buttle and Stan Maklan.
Bok Engelsk 2019 · Vis mer
Fundamentals of Customer-Focused Management : Competing Through Service
John, Joby
Bok Engelsk 20031201 · Vis mer
Customer relationship management : concepts, applications and technologies /
Prior, Daniel D.,
Bok Engelsk 2024 · Vis mer
Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption.
Teixeira, Thales S.
Bok Engelsk 2019 · Vis mer
The customer experience book : how to design, measure and improve customer experience in your business /
Alan Pennington.
Bok Engelsk 2016 · Vis mer
Branded Customer Service : The New Competitive Edge
Barlow, Janelle
Bok Engelsk 20060901 · Vis mer
Never Lose a Customer Again : Turn Any Sale into Lifelong Loyalty in 100 Days.
Coleman, Joey.
Bok Engelsk 2018 · Vis mer
Branded Customer Service : The New Competitive Edge
Barlow, Janelle
Bok Engelsk 20060901 · Vis mer
Beyond World Class : Building Character, Relationships and Profits
Ross, Alan M.
Bok Engelsk 20011001 · Vis mer
Customer Satisfaction
Scott, Dru
Bok Engelsk 20000301 · Vis mer
Fanocracy : Turning Fans into Customers and Customers into Fans.
Meerman Scott, David.
Bok Engelsk 2020 · Vis mer
Designing the customer-centric organization : a guide to strategy, structure, and process /
Jay R. Galbraith.
Bok Engelsk 2005 · Vis mer
Sense & respond : how successful organizations listen to customers and create new products continuously /
Jeff Gothelf & Josh Seiden.
Bok Engelsk 2017 · Vis mer
Hug Your Haters : How to Embrace Complaints and Keep Your Customers.
Baer, Jay.
Bok Engelsk 2016 · Vis mer
The customer centricity playbook : implement a winning strategy driven by customer lifetime value /
Fader, Peter S.,
Bok Engelsk 2018 · Vis mer
Innovation heroes : understanding customers as a valuable innovation resource /
Fiona Schweitzer, Grenoble École de Mana...
Bok Engelsk 2018 · Vis mer
The Nordstrom way to customer experience excellence : creating a values-driven service culture /
Robert Spector, Breanne O. Reeves.
Bok Engelsk 2017 · Vis mer
United Breaks Guitars.
Carroll, Dave.
Bok Engelsk 2012 · Vis mer
Customer Experience Management : A Revolutionary Approach to Connecting with Your Customers.
Schmitt, Bernd H.
Bok Engelsk 2003 · Vis mer
Customer relationship management strategies in the digital era
Süphan Nasir, Istanbul University, Turkey...
Bok Engelsk 2015 · Vis mer
Service Design for Business : A Practical Guide to Optimizing the Customer Experience.
Reason, Ben.
Bok Engelsk 2015 · Vis mer
Your Customer Rules! : Delivering the Me2B Experiences That Today's Customers Demand.
Price, Bill.
Bok Engelsk 2014 · Vis mer
How to say it : creating complete customer satisfaction : winning words, phrases, and strategies to build lasting relationships in sales and service
Griffin, Jack
Bok Engelsk 2013 · Vis mer
Pre-Commerce : How Companies and Customers Are Transforming Business Together.
Pearson, Bob.
Bok Engelsk 2011 · Vis mer
Customer Experience : Future Trends and Insights /
by C. Shaw, Q. Dibeehi, S. Walden.
Bok Engelsk 2010 · Vis mer
Strategic Customer Management : Strategizing the Sales Organization.
Piercy, Nigel F.
Bok Engelsk 2009 · Vis mer
Customer loyalty programmes and clubs
Stephan A. Butscher.
Bok Engelsk 2002 · Vis mer
Customer Relations.
Farkas, Victoria J.
Bok Engelsk 2010 · Vis mer