9 treff

Forfatter/Medvirkende: sasser w earl
The service management course : cases and readings
W. Earl Sasser, Jr., Christopher W.L. Har...
Bok Engelsk 1991 · Vis mer
Management of service operations : text, cases, and readings
W. Earl Sasser, R. Paul Olsen, M. Daryl W...
Bok Språk ikke angitt 1978 · Vis mer
Service Profit Chain
Sasser, W. Earl
Bok Engelsk · Vis mer
The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
James L. Heskett, W. Earl Sasser, Joe Whe...
Bok Engelsk 2008 · Vis mer
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
James L. Heskett, W. Earl Sasser, Jr., Le...
Bok Engelsk 1997 · Vis mer
The chain-restaurant industry
D. Daryl Wyckoff, W. Earl Sasser
Bok Engelsk 1978 · Vis mer
The value profit chain : treat employees like customers and customers like employees
James L. Heskett, W. Earl Sasser, Leonard...
Bok Engelsk 2003 · Vis mer
What great service leaders know and do: creating breakthroughs in service firms
Heskett, James L.
Bok Engelsk · Vis mer
Service breakthroughs : changing the rules of the game
James L. Heskett, W. Earl Sasser, Jr., Ch...
Bok Engelsk 1990 · Vis mer