The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
James L. Heskett, W. Earl Sasser, Joe Wheeler
Bok Engelsk 2008
| Utgitt | Boston, Mass. : Harvard Business Press , c2008
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|---|---|
| Omfang | 225 s. : ill.
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| Opplysninger | Includes bibliographical references (p. 209-214) and index.
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| Emner | Customer services
Employee ownership Word-of-mouth advertising reklame avertering muntlig kundeforhold service |
| ISBN | 1422110230. - 9781422110232
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