The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, an - detaljert visning

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value

James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
Bok Engelsk 1997

Medvirkende	Sasser, W. Earl (medforf.) Schlesinger, Leonard A. (medforf.)

Utgitt	New York : The free press , cop. 1997
Omfang	xvii, 301 s. : fig.
Emner	Customer satisfaction Customer services Employee loyalty Industrial productivity Kundebehandling - Salgsadministrasjon
Dewey	658.81
ISBN	0-684-83256-9(ib.)