78 treff

customer services management
Service logic
Per Skålén ; translation: Rikard Ehnsiö.
Bok Engelsk 2018 · Vis mer
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Handbook of services marketing & management
Teresa A. Swartz, Dawn Iacobucci, editors...
Bok Engelsk 2000 · Vis mer
Services marketing management : a strategic perspective
Hans Kasper, Piet van Helsdingen, Mark Ga...
Bok Engelsk 2006 · Vis mer
Customer-responsive management : the flexible advantage
Frank W. Davis, Karl B. Manrodt
Bok Engelsk 1996 · Vis mer
Competing in a service economy : how to create a competitive advantage through service development and innovation
Anders Gustafsson, Michael D. Johnson
Bok Engelsk 2003 · Vis mer
How to manage the the I.T. helpdesk
Noel Bruton
Bok Engelsk 1997 · Vis mer
The innovator's dilemma : the revolutionary book that will change the way you do business
Christensen, Clayton M..
Bok Engelsk 2011 · Vis mer
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Services marketing management : an international perspective
by Hans Kasper, Piet van Helsdingen, Wout...
Bok Engelsk 1999 · Vis mer
Strategic Customer Management : Strategizing the Sales Organization.
Piercy, Nigel F.
Bok Engelsk 2009 · Vis mer
Service strategy : management moves for customer results
Jacques Horovitz
Bok Engelsk 2004 · Vis mer
Customer satisfaction measurement and management : using the voice of the customer
by Earl Naumann, Kathleen Giel
Bok Engelsk 1995 · Vis mer
Outstanding! : 47 ways to make your organization exceptional
Miller, John G.
Bok Engelsk 2010 · Vis mer
The 24-hour customer : new rules for winning in a time-starved, always-connected economy
Adrian C. Ott
Bok Engelsk 2010 · Vis mer
The innovator's dilemma : when new technologies cause great firms to fail
Christensen, Clayton M..
Bok Engelsk 1997 · Vis mer
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Developing new services : incorporating the voice of the customer into strategic service development
Caroline M. Fisher, James T. Schutta
Bok Engelsk 2003 · Vis mer
Value proposition design : how to create products and services customers want
written by Alex Osterwalder ... [et al.] ...
Bok Engelsk 2014 · Vis mer
Services marketing : people, technology, strategy
Lovelock, Christopher H.
Bok Engelsk 2007 · Vis mer
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The innovator's dilemma : when new technologies cause great firms to fail /
Clayton M. Christensen.
Bok Engelsk 2016 · Vis mer
Service operations management : improving service delivery
Johnston, Robert.
Bok Engelsk 2012 · Vis mer
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Demystifying Six Sigma : A Company-Wide Approach to Continuous Improvement
Larson, Alan.
Bok Engelsk 2003 · Vis mer
Roadmap to revenue : how to sell the way your customers want to buy
Kristin Zhivago
Bok Engelsk 2011 · Vis mer
Services marketing : people, technology, strategy /
Jochen Wirtz, Christopher Lovelock.
Bok Engelsk 2021 · Vis mer
The experience economy : competing for customer time, attention, and money /
B. Joseph Pine II and James H. Gilmore.
Bok Engelsk 2019 · Vis mer
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers
Sara Laughlin and Ray W. Wilson
Bok Engelsk 2008 · Vis mer
Supply chain management : strategy, planning, and operation
Sunil Chopra, Peter Meindl
Bok Engelsk 2004 · Vis mer
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Service quality : research perspectives
Benjamin Schneider, Susan S. White
Bok Engelsk 2004 · Vis mer
The Innovator's Solution: Creating and Sustaining Successful Growth
Clayton M. Christensen, Michael E. Raynor...
Bok Engelsk · Vis mer
Services marketing : managing the service value chain
Manfred Bruhn and Dominik Georgi
Bok Engelsk 2006 · Vis mer
New service development : creating memorable experiences
editors: James A. Fitzsimmons & Mona J. F...
Bok Engelsk 2000 · Vis mer
On great service : a framework for action
Leonard L. Berry
Bok Engelsk 1995 · Vis mer