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consumer satisfaction
Measuring customer satisfaction
Richard F. Gerson
Bok Engelsk 1994 · Vis mer
Customer behavior : consumer behavior and beyond
Jagdish N. Sheth, Banwari Mittal, Bruce I...
Bok Engelsk 1999 · Vis mer
AMA handbook for customer satisfaction
Dutka, Alan F.
Bok Engelsk 1994 · Vis mer
Brand hate : navigating consumer negativity in the digital world /
Küçük, S. Ümit,
Bok Engelsk 2018 · Vis mer
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Customer behavior : a managerial perspective
Jagdish N. Sheth, Banwari Mittal
Bok Engelsk 2004 · Vis mer
Measuring customer satisfaction : survey design, use, and statistical analysis methods
Bob E. Hayes
Bok Engelsk 1998 · Vis mer
Measuring and managing patient satisfaction
Steven R. Steiber and William J. Krowinsk...
Bok Engelsk 1990 · Vis mer
Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption.
Teixeira, Thales S.
Bok Engelsk 2019 · Vis mer
The cost of bad behavior : how incivility is damaging your business and what to do about it
Pearson, Christine M
Bok Engelsk 2009 · Vis mer
What's the Secret? : To Providing a World-Class Customer Experience.
DiJulius, John R.
Bok Engelsk 2008 · Vis mer
Customer service : career success through customer satisfaction
Paul R. Timm
Bok Engelsk 2001 · Vis mer
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Unlocking the customer value chain : how decoupling drives consumer disruption /
Thales S. Teixeira, Greg Piechota.
Bok Engelsk 2019 · Vis mer
Consumer behaviour in China : customer satisfaction and cultural values
Yau, Oliver H.M.
Bok Engelsk 1994 · Vis mer
The psychology of everyday things
Donald A. Norman
Bok Engelsk 1988 · Vis mer
Customer service : career success through customer loyalty
Paul R. Timm
Bok Engelsk 2008 · Vis mer
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The solution-centric organization
by Keith M. Eades, Robert E. Kear
Bok Engelsk 2006 · Vis mer
The ultimate question : driving good profits and true growth
Reichheld, Frederick F.
Bok Engelsk 2006 · Vis mer
Researching Customer Satisfaction & Loyalty
Szwarc, Paul.
Bok Engelsk 2005 · Vis mer
Market-driven management : how to define, develop, and deliver customer value
Frederick E. Webster, Jr
Bok Engelsk 2002 · Vis mer
Developing new services : incorporating the voice of the customer into strategic service development
Caroline M. Fisher, James T. Schutta
Bok Engelsk 2003 · Vis mer
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Michael D. Johnson, Anders Gustafsson
Bok Engelsk 2000 · Vis mer
The market driven organization : understanding, attracting, and keeping valuable customers
George S. Day
Bok Engelsk 1999 · Vis mer
Wide-angle vision : beat your competition by focusing on fringe competitors, lost customers, and rogue employees
Wayne C. Burkan
Bok Engelsk 1996 · Vis mer
Customer centered growth : five proven strategies for building competitive advantage
Whiteley, Richard C.
Bok Engelsk 1996 · Vis mer
Kliniske tilbakemeldingssystemer i psykisk helsevern : implementering og praktisering
Runar Tengel Hovland
Bok Bokmål 2020 · Vis mer
Building customer loyalty : how you can help keep customers returning
Barbara A. Glanz
Bok Engelsk 1994 · Vis mer
Handbook of customer satisfaction and loyalty measurement
Nigel Hill and Jim Alexander
Bok Engelsk 2006 · Vis mer
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How to measure customer satisfaction
Nigel Hill, John Brierley, and Rob MacDou...
Bok Engelsk 1999 · Vis mer
Whose standards? : consumer and professional standards in health care
Charlotte Williamson
Bok Engelsk 1992 · Vis mer
Serving them right : innovative and powerful customer retention strategies
Laura A. Liswood
Bok Engelsk 1990 · Vis mer