How to measure customer satisfaction

Nigel Hill, John Brierley, and Rob MacDougall
Bok · Engelsk · 1999

Utgitt	Aldershot ; Brookfield, Vt. : Gower , c1999
Omfang	VIII, 136 s. : ill.
Opplysninger	Includes index.
Emner	Consumer satisfaction - Evaluation
ISBN	0566081938