Measuring customer satisfaction : survey design, use, and statistical analysis methods

Bob E. Hayes
Bok · Engelsk · 1998

Utgitt	Milwaukee, Wis. : ASQ Quality Press , c1998
Omfang	XVIII, 278 s. : ill.
Utgave	2nd ed.
Emner	Consumer satisfaction - Statistical methods Questionnaires kundebehandling kundeforhold statistikk
ISBN	087389362X