256 treff

customer relations
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Michael D. Johnson, Anders Gustafsson
Bok Engelsk 2000 · Vis mer
The market driven organization : understanding, attracting, and keeping valuable customers
George S. Day
Bok Engelsk 1999 · Vis mer
Relationship marketing in the digital age
Robert W. Palmatier, Lena Steinhoff.
Bok Engelsk 2019 · Vis mer
Customer-driven transformation : how being design-led helps companies get the right services to market /
Joe Heapy, Oliver King, James Samperi.
Bok Engelsk 2018 · Vis mer
Lean solutions : how companies and customers can create value and wealth together
James P. Womack and Daniel T. Jones
Bok Engelsk 2007 · Vis mer
Vis flere utgaver
Vis flere utgaver
Involving customers in new service development
editors, Bo Edvardsson ... [et al.]
Bok Engelsk 2006 · Vis mer
Handbook of CRM : achieving excellence in customer management
Adrian Payne
Bok Engelsk 2006 · Vis mer
The challenger sale : how to take control of the customer conversation /
Matthew Dixon and Brent Adamson.
Bok Engelsk 2013 · Vis mer
Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay
Ernan Roman
Bok Engelsk 2011 · Vis mer
The pursuit of quality through personal change
Harry I. Forsha
Bok Engelsk 1992 · Vis mer
Operations rules : delivering customer value through flexible operations
David Simchi-Levi
Bok Engelsk 2010 · Vis mer
Revolutionize your customer experience : Colin Shaw
Shaw, Colin
Bok Engelsk 2005 · Vis mer
Branded Customer Service : The New Competitive Edge
Barlow, Janelle
Bok Engelsk 20060901 · Vis mer
Handbook of customer engagement in tourism marketing
edited by Raouf Ahmad Rather, Haywantee R...
Bok Engelsk 2023 · Vis mer
Research handbook on services management
Mark M Davis.
Bok Engelsk 2022 · Vis mer
The customer experience book : how to design, measure and improve customer experience in your business /
Alan Pennington.
Bok Engelsk 2016 · Vis mer
Value proposition design : how to create products and services customers want
written by Alex Osterwalder ... [et al.] ...
Bok Engelsk 2014 · Vis mer
The power of appreciative inquiry : a practical guide to positive change / =Practical guide to positive change
Whitney, Diana Kaplin.
Bok Engelsk 2010 · Vis mer
Blog rules : a business guide to managing policy, public relations, and legal issues /
Nancy Flynn.
Bok Engelsk 2006 · Vis mer
Managing customers as investments : the strategic value of customers in the long run
Sunil Gupta, Donald R. Lehmann
Bok Engelsk 2005 · Vis mer
Service strategy : management moves for customer results
Jacques Horovitz
Bok Engelsk 2004 · Vis mer
Customer Experience Management : A Revolutionary Approach to Connecting with Your Customers.
Schmitt, Bernd H.
Bok Engelsk 2003 · Vis mer
The power of appreciative inquiry : a practical guide to positive change
Whitney, Diana Kaplin
Bok Engelsk 2002 · Vis mer
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
Thorsten Hennig-Thurau, Ursula Hansen, ed...
Bok Engelsk 2000 · Vis mer
Hey, I'm the customer
Ron Willingham
Bok Engelsk 1992 · Vis mer
A revolutionary opera : tell o forest!

Bok Engelsk 1974 · Vis mer
Branded Customer Service : The New Competitive Edge
Barlow, Janelle
Bok Engelsk 20060901 · Vis mer
Capturing Customers.com : Radical Strategies for Selling and Marketing in the Wired World
Colombo, George
Bok Engelsk 20010101 · Vis mer
Beyond Customer Service : Keeping Customers for Life
Gerson, Richard
Bok Engelsk 19980201 · Vis mer
Lean customer development : building products your customers will buy /
Cindy Alvarez.
Bok Engelsk 2017 · Vis mer