120 treff

Dewey-nr: 658.812
Satisfaction : a behavioral perspective on the consumer
Richard L. Oliver
Bok Engelsk 2010 · Vis mer
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Service management : operations, strategy, information technology
James A. Fitzsimmons, Mona J. Fitzsimmons...
Bok Engelsk 2008 · Vis mer
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Handbook of CRM : achieving excellence in customer management
Adrian Payne
Bok Engelsk 2006 · Vis mer
The SAGE handbook of service-dominant logic
edited by Stephen L. Vargo, Robert F. Lus...
Bok Engelsk 2018 · Vis mer
An Introduction to service design : designing the invisible,
Lara Penin
Bok Engelsk 2018 · Vis mer
Strategic customer management : integrating relationship marketing and CRM
Payne, Adrian.
Bok Engelsk 2013 · Vis mer
Competing in a service economy : how to create a competitive advantage through service development and innovation
Anders Gustafsson, Michael D. Johnson
Bok Engelsk 2003 · Vis mer
Customer service : skills for success /
Lucas, Robert W.,
Bok Engelsk 2022 · Vis mer
Supplier relationship management : unlocking the value in your supply base /
Jonathan O'Brien.
Bok Engelsk 2022 · Vis mer
Choose your customer : how to compete against the digital giants and thrive /
Jonathan L. S. Byrnes and John S. Wass.
Bok Engelsk 2021 · Vis mer
The discourse of customer service tweets : planes, trains and automated text analysis /
Ursula Lutzky.
Bok Engelsk 2021 · Vis mer
Tjänstelogik /
Per Skålén
Bok Svensk 2016 · Vis mer
Case studies in service innovation
Linda A. Macaulay ... [et al.], editors
Bok Engelsk 2012 · Vis mer
Relationship marketing : exploring relational strategies in marketing
John Egan
Bok Engelsk 2011 · Vis mer
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Michael D. Johnson, Anders Gustafsson
Bok Engelsk 2000 · Vis mer
Relationship marketing in the digital age
Robert W. Palmatier, Lena Steinhoff.
Bok Engelsk 2019 · Vis mer
A research agenda for service innovation
edited by Faïz Gallouj, Faridah Djellal....
Bok Engelsk 2018 · Vis mer
Would You Do That to Your Mother? : The Make Mom Proud Standard for How to Treat Your Customers.
Bliss, Jeanne.
Bok Engelsk 2018 · Vis mer
Service logic
Per Skålén ; translation: Rikard Ehnsiö.
Bok Engelsk 2018 · Vis mer
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Customers the day after tomorrow : how to attract customers in a world of AIs, bots, and automotion /
Steven Van Belleghem.
Bok Engelsk 2018 · Vis mer
Why do some service innovations succeed while others fail? : a comparative case study of managing innovation processes of two internet-based aggregation services at Finn.no (Penger.no)
Mohammad Ejaz
Bok Engelsk 2016 · Vis mer
Frontline employees as participants in service innovation processes : innovation by weaving
Marit Engen
Bok Engelsk 2016 · Vis mer
Researching Customer Satisfaction & Loyalty
Szwarc, Paul.
Bok Engelsk 2005 · Vis mer
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Bok Arabisk 20100101 · Vis mer
How to Win Friends and Influence Profits
Cowpe, Chris
Bok Engelsk 20080401 · Vis mer
Tjänstedesign : principer och praktiker /
Stefan Holmlid, Katarina Wetter-Edman.
Bok Svensk 2021 · Vis mer
Supplier relationship management : unlocking the hidden value in your supply base
Jonathan O'Brien
Bok Engelsk 2018 · Vis mer
Jakten på känslan : konsten att skapa meningsfulla upplevelser
Arvid Axland, Niels Kjærgaard-Jensen
Bok Svensk 2016 · Vis mer
Customer loyalty programmes and clubs
Butscher, Stephan A
Bok Engelsk 2016 · Vis mer
Building a salesforce-powered front office : a quick-start guide /
Rashed A. Chowdhury.
Bok Engelsk 2021 · Vis mer