Managing the Unexpected : Sustained Performance in a Complex World.
Karl E. Weick
Bok Engelsk 2015 · Electronic books.
| Omfang | 1 online resource (225 pages)
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| Utgave | 3rd ed.
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| Opplysninger | Managing the Unexpected: Sustained Performance in a Complex World -- Contents -- Preface -- Acknowledgments -- Chapter 1: Mismanaging the Unexpected -- Washington Mutual Mismanages the Unexpected -- Overview of Washington Mutual Bank Failure -- Problems in Mindful Organizing at WaMu -- Preoccupation with Failure -- Reluctance to Simplify -- Sensitivity to Operations -- Commitment to Resilience -- Deference to Expertise -- What Do We Learn from the WaMu Case? -- Conclusion -- Overview of Subsequent Chapters -- Chapter 2: The Infrastructure of Mindful Organizing -- Overview of the Collapse and Recovery -- The Unexpected and the Expected -- Sensemaking -- Organizing and Collective Sensemaking -- Adaptive Managing -- A Concluding Assessment -- Chapter 3: Principle 1: Preoccupation with Failure -- Components of Preoccupation with Failure -- Anomaly -- Cues of Evolving Failure -- Normalizing -- Institutionalized Wariness -- Doubt as a Mind-Set -- Connotations of Preoccupation with Failure -- The Mind-Set for Preoccupation with Failure -- Practicing a Preoccupation with Failure -- Articulate Expectations -- Create Awareness of Vulnerability -- Actively Track down Bad News -- Clarify What Constitutes Good News -- Consolidate Your Explanations -- A Near Miss Is a Failure -- Preoccupation as Strategy -- Chapter 4: Principle 2: Reluctance to Simplify -- Organizing More Variety into Processes -- Organizing for Sense-Discrediting -- Organizing for Action-Based Inquiry -- Mind-Set for Reluctance -- Practicing a Reluctance to Simplify -- Forget Some Names -- Think and Question out Loud -- Develop Skeptics -- Seek Requisite Variety -- Put a Premium on Interpersonal Skills -- Revise Assessments as Evidence Changes -- Chapter 5: Principle 3: Sensitivity to Operations -- Operations as an Anchoring in the Present -- Ignorance -- Casualness -- Distraction.. - Deference to Authority Rather Than Expertise -- Reorganizing at Toyota -- Chapter Summary -- Chapter 9: Sustaining Sustained Performance -- Sustained Awareness -- Sustained Surfacing -- Sustained Organizing -- Sustained Updating -- Sustained Agency -- Sustained Variety -- Sustained Change -- Conclusion -- Notes -- About the Authors -- Index -- End User License Agreement.. - Operations as an Integrated Map -- Operations as Heedful Interrelating -- Operations as Events under Pressure -- Operations as Recurring Events -- The Mind-Set for Sensitivity to Operations -- Practicing a Sensitivity to Operations -- Be Guided by Actionable Questions -- Cultivate Situated Humility -- Encourage People to Simulate Their Work Mentally -- Make Yourself Physically and Socially Available -- Reward Contact with the Front Line -- Speak Up -- Bring Unique Knowledge to the Surface -- Chapter 6: Principle 4: Commitment to Resilience -- Anticipation and Resilience -- Elasticity and Recovery -- Resilience in the Air Traffic System: United Airlines 232 -- What Do We Learn about Resilience from UA 232? -- Mind-Set for Commitment to Resilience -- Practicing a Commitment to Resilience -- Adopt a Mind-Set of Cure Rather Than Prevention -- Enlarge Competencies and Response Repertoires -- Don't Overdo Lean Ideals -- Accelerate Feedback -- Treat Your Past Experience with Ambivalence -- Chapter 7: Principle 5: Deference to Expertise -- Background -- Properties of Deference to Expertise -- Refinements -- Expertise Resembles the Role of Reliability Professionals -- Mind-Set for Deference to Expertise -- Practicing Deference to Expertise -- Ask for Help -- Create Flexible Decision Structures -- Encourage Imagination as a Tool for Managing the Unexpected -- Beware of the Fallacy of Centrality -- Refine Your Grasp of Expertise -- Listen with Humility -- Chapter 8: Organizational Culture and Reliability -- What Is Organizational Culture? -- How Culture Develops -- The Case of Toyota -- The Toyota Way -- The Unfolding Crisis: 2009-2011 -- The Drift of Toyota's Mindful Culture -- Preoccupation with Success Rather Than Failure -- Simplifying Assumptions and Interpretations -- Insensitivity to Operations -- Lack of Resilience.
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| Emner | |
| Sjanger | |
| Dewey | |
| ISBN | 9781118862452
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