The Milkshake Moment : Overcoming Stupid Systems, Pointless Policies and Muddled Management to Realize Real Growth.
Steven S. Little
Bok Engelsk 2008 · Electronic books.
| Omfang | 1 online resource (207 pages)
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| Utgave | 1st ed.
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| Opplysninger | Intro -- The Milkshake Moment: Overcoming Stupid Systems, Pointless Policies, and Muddled Management to Realize Real Growth -- Contents -- Acknowledgments -- Section 1: The Milkshake Moment -- Chapter 1: It Was a Dark and Stormy Night -- Chapter 2: Half Empty or Half Full? -- Chapter 3: This Is Not a Customer Service Book -- Section 2: Foster "Grow" versus Status Quo -- Chapter 4: A Brief History of Organizations and Man(agement) -- Chapter 5: Toddlers and Trust -- Chapter 6: Some Shocking Behavior -- Chapter 7: Lessons from the Cubicle Farm -- Chapter 8: The Managed -- Chapter 9: The Led -- Section 3: Put Purpose Before Profit -- Chapter 10: It's Never about Money -- Chapter 11: The Wizard of Westwood -- Chapter 12: Profit Pushers -- Chapter 13: NoClu Motors, Inc. -- Chapter 14: Purpose in the Plan -- Chapter 15: You Gotta Serve Somebody -- Section 4: Insource Crucial Judgment -- Chapter 16: Edicts Made on High -- Chapter 17: Peeves from Below -- Chapter 18: Participatory Policy Making -- Chapter 19: How 'bout Them Pomegranates? -- Chapter 20: Come Harter or High Water -- Section 5: Address the "People Problem" Problem -- Chapter 21: The People Problem Polka -- Chapter 22: Eric's Excalibur -- Chapter 23: Why People Work -- Section 6: Care for Customers -- Chapter 24: Home Team Drops the Ball -- Chapter 25: The Big Secret to Great Customer Service -- Chapter 26: Even Geniuses Struggle to Serve -- Chapter 27: It Takes a Hero -- Chapter 28: The Future Is Already Here . . . Some Folks Just Aren't Getting the Memos -- Index.. - Growth is the central focus of every business, yet many businesses continually find ways to shoot themselves in the foot. In Milkshake Moment, Steven Little shows you how to identify and overcome the stifling behaviors built into your organization and get you back on track to substantive change and real growth. Read Milkshake Moment and find out how to ditch the pointless policies and stupid rules so you can give your customers what they really want; they'll reward you for it.
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| ISBN | 9780470289945
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