Soft skills revolution : a guide to connecting with compassion for trainers, teams, and leaders /
Maxine Kamin.
Bok Engelsk 2013 Maxine. Kamin,· Electronic books.
| Utgitt | San Francisco, Calif. : : John Wiley & Sons, Inc., , 2013.
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| Omfang | 1 online resource (256 p.)
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| Opplysninger | Description based upon print version of record.. - Soft Skills Revolution: A Guide to Connecting with Compassion for Trainers, Teams, and Leaders; Copyright; Contents; Tables, Figures, and Activities; Preface; Acknowledgments; Introduction; Questions and Tips; Activities; The Leader's Role; About the Chapters; 1. What Are Soft Skills?; A Simple Definition; The Importance of Soft Skills in Business; Why the New Emphasis on Soft Skills?; Soft Skills in Practice; A Change in Perception; A Progressive Definition of Soft Skills; The Evolution of Soft Skills; Who Got It?; Teaching Soft Skills; Soft Skills for the 21st Century. - 5. The Challenge of Problem SolvingA Model for Problem Solving; The Nine Steps to Effective Problem Solving; Step 1: Problem Awareness; Step 2: Gather Data; Step 3: Define Problem; Step 4: Generate Options; Step 5: Evaluate Options; Step 6: Make Decision; Step 7: Develop Plan; Step 8: Implement; Step 9: Evaluate; The Role of Intuition in Decisions and Problem Solving; Other Elements to Consider; More Than Just Following Steps; Legal Issues; Cultural Issues; Beliefs and Values; Personality; Who Should Make the Decision?; The Leader's Connection; Activities. - Activity 2.1. Values RankingActivity 2.2. Forced Choice; 3. The Power of Positive Intentions; The Law of Attraction; You Get What You Give; Key Principles; Kindness, Positivity, and Self-Esteem; The Reciprocity Effect; Men Are from Mars; Why ""Yes"" Is So Powerful; Body Language; The Rewards of Altruism; The Leader's Connection; Activities; Activity 3.1. Higher Self; Activity 3.2. What Do You Want?; Activity 3.3. An Attitude of Gratitude; Activity 3.4. Gifts from the Universe; Activity 3.5. From Negative to Positive; Activity 3.6. Thoughts That Serve; Activity 3.7. From Me to You. - Activity 3.8. Random Acts of Kindness4. Tact and Diplomacy; What Diplomacy and Tact Accomplish; Ten Ways to Invalidate Others; It's Me and Not You; The Language of Acceptance; Five Steps to Effective Listening; Step 1: Focusing; Step 2: Encouraging; Step 3: Paraphrasing; Step 4: Reflecting Feelings; Step 5: Summarizing and Supporting; The Power of Questioning; Leading Questions; Socratic Questions; Solution-Focused Questions; The Leader's Connection; Activities; Activity 4.1. Tact and Diplomacy Baseline; Activity 4.2. Validation or Invalidation?; Activity 4.3. Dialog. - Overview of the Problem-Solving Model. - Team Training ApproachesThe Leader's Connection; 2. The Hidden Side of Communication; Behind Our Human Interactions; Intention; Perceived Injustice; Results of Clear Motives; The C Shield Theory; Aligning and Clarifying Your Motives; The Light Bulb; The Cynic; The Heart; The Spirit; The Leader; Unpleasant Organizational Players; Bullies, Sociopaths, and Narcissists; How to Deal with Bullies, Sociopaths, and Narcissists; What Is Clear Communication?; Source/Speaker; Channel; Decoding; Receiver; Response; Removing Communication Barriers; Message; The Leader's Connection; Activities. - Soft skills are the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism that characterize relationships with other people in the workplace. In an increasingly competitive and sometimes toxic and bulling environment, soft skills training has never been more important for organizational health. This book is designed specifically to help trainers and other organizational leaders build these important skills through a variety of methods including structured training programs as well as informal learning, mentoring and coaching.
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| ISBN | 1-118-22363-2. - 1-299-27717-9
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