50 Activities for Administrative, Secretarial, and Support Staff
Elizabeth. Sanson
Bok Engelsk 2007 · Electronic books.
| Annen tittel | |
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| Utgitt | Amherst : : HRD Press, , 2007.
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| Omfang | 1 online resource (528 p.)
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| Utgave | 1st edition
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| Opplysninger | Description based upon print version of record.. - Contents; Preface; Introduction; Activity Time Checklist; PART I Orientation; Introduction; Activity 1You Betcha!; Activity 2 Have I Got News for You!; Activity 3 Treasure Trail; Activity 4The Office Bible; PART IIMotivation and Empowerment; Introduction; Activity 5 The VIP; Activity 6Proud to be Part of the Team; Activity 7 Totally Professional; Activity 8 The Path to Success; Activity 9How Am I Doing?; PART IIICaring for Our Customers; Introduction; Activity 10How Can I Help You?; Activity 11I know what you said,but what did you mean?; Activity 12If I had to choose.... - Activity 13 Chants of a LifetimeActivity 14 Right the First Time!; Activity 15 The Promises We Make; Activity 16 Delivering Bad News; Activity 17 Mind Your Language!; Activity 18 Beyond the Call of Duty; PART IV Face-to-Face Communication; Introduction; Activity 19 So what you are saying is...; Activity 20 I'm Sorry, I'll Ask That Again; Activity 21 Getting My Point Across; Activity 22 No Problem!; PART V Telephone Skills; Introduction; Activity 23 Ring, Ring; Activity 24It's Me You Want!; Activity 25My Colleague Can Help You!; Activity 26Behind the Screen; PART VI Written Communication. - IntroductionActivity 27Words, Words, Words; Activity 28That's it! Period.; Activity 29What's the Difference?; Activity 30 With reference to...; Activity 31The Truth about Sentences; Activity 32Making an Impression; PART VII Time Management; Introduction; Activity 33 What I Need to Do First; Activity 34 Saying "No"; Activity 35The White Rabbit and the Queen of Hearts; Activity 36 Help!; Activity 37Snakes and Ladders; PART VIIIManaging Small Projects; Introduction; Activity 38Up at the Front; Activity 39Getting Organized; Activity 40 Keeping Track; Activity 41What Happens Next?; PART IX Meetings. - IntroductionActivity 42Agenda Setting; Activity 43Just a Minute!; Activity 44 From Notes to Minutes; Activity 45What Does It All Mean?; PART X Presentation Skills; Introduction; Activity 46 Investing in Success; Activity 47 Are You Following Me?; Activity 48 In Rehearsal; Activity 49 I'm Glad You Asked That!; Activity 50 I Know I Can Do It!. - This manual of activities is written for support staff - the unsung heroes and heroines of organizations who often are the ones for whom there is no training budget. Or who can not be spared from their work to spend time in training. The book presents a wide range of activities and handouts to help teach and apply the most critical competences for administrative, secretarial and support professionals. Titles include: Delivering Bad News, Getting My Point Across, Proud to Be Part of the Team and Getting Organized. It's all here ... the activity description, target group, objectives, number of par
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| Emner | |
| Sjanger | |
| Dewey | |
| ISBN | 1-281-09107-3. - 1-59996-978-5. - 9786611091071
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| Hylleplass | HF5549.5.T7 S26 2007
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