Class acts : service and inequality in luxury hotels
Rachel Sherman
Bok Engelsk 2006
| Utgitt | Berkeley : University of California Press , c2006
|
|---|---|
| Omfang | XII, 366 s. : tab.
|
| Emner | Hospitality industry - Customer services - United States
Hotels - Management - United States Luxuries - Social aspects - United States Social classes - United States hotelldrift luksushotell serviceindustri kundeforhold kundekontakt servicenæring |
| Dewey | |
| ISBN | 0520247817. - 0520247825
|
