Service quality management in hospitality, tourism, and leisure
Jay Kandampully, Connie Mok, Beverley Sparks, editors
Bok Engelsk 2001
Utgitt | New York : Haworth Hospitality Press , c2001
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Omfang | xvii, 339 s. : ill.
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Emner | Hospitality industry - Management
Leisure industry - Management Tourism - Management hoteller restauranter turisme reiseliv ledelse kvalitet service |
ISBN | 0789007266. - 0789011417. - 9780789011411
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