Self service technology : an overview of existing research
Herbjørn Nysveen by Herbjørn Nysveen, Per E. Pedersen
Bok Engelsk 2011
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| Utgitt | Bergen : Institute for Research in Economics and Business Administration , 2011
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| Omfang | 53 s.
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| Opplysninger | SNF-Project No. : 9033. - SNF-prosjekt: Best practices and empirical analysis for the improvement of customer experience
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