Why TQM fails and what to do about it

Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard
Bok · Engelsk · 1994

Utgitt	Burr Ridge, Ill. : Irwin Professional Pub. , c1994
Omfang	XVIII, 252 s. : ill.
Emner	Total quality management
ISBN	0786301406