A complaint is a gift : using customer feedback as a strategic tool

Janelle Barlow Janelle Barlow and Claus Møller
Bok · Engelsk · 1996

Utgitt	San Francisco : Berrett-Koehler Publishers , c1996
Omfang	x, 222 s.
Utgave	1st ed.
Emner	Consumer complaints Customer services kundebehandling kundeservice service klagebehandling
ISBN	1881052818