Resolving Conflicts at Work : Eight Strategies for Everyone on the Job
Kenneth. Cloke
Bok Engelsk 2005 · Electronic books.
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| Utgitt | New York : : Wiley, , 2005.
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| Omfang | 1 online resource (385 p.)
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| Utgave | [2nd ed.]
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| Opplysninger | Description based upon print version of record.. - Resolving Conflicts at Work: Eight Strategies for Everyone on the Job; Contents; Foreword: Conflict: A Leader's Challenge; Preface; Introduction: Eight Strategies to Move from Impasse to Transformation; Strategy One: Change the Culture and Context of Conflict; Strategy Two: Listen Actively, Empathetically, and Responsively; Strategy Three: Acknowledge and Integrate Emotions to Solve Problems; Strategy Four: Search Beneath the Surface for Hidden Meaning; Strategy Five: Separate What Matters from What Gets in the Way; Strategy Six: Stop Rewarding and Learn from Difficult Behaviors. - Strategy Seven: Solve Problems Creatively, Plan Strategically, and Negotiate CollaborativelyStrategy Eight: Explore Resistance, Mediate, and Design Systems for Prevention and Resolution; About the Authors; Index. - Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a cultu
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| Emner | Conflict management.
Interpersonal Relations. Personnel management --Psychological aspects. Psychology, Industrial. Vis mer... Business & Economics
Management Styles & Communication Management konfliktløsing personalledelse kommunikasjon arbeidsmiljøkonflikter arbeidsplasser konflikthåndtering |
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| ISBN | 0787980242. - 9780787980245
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