72 treff

Andreassen Tor Wallin
The principal's and agents' contribution to customer loyalty within an integrated service distribution channel : an external perspective
Tor Wallin Andreassen and Even Lanseng
Bok Engelsk 1997 · Les boka på nett · Vis mer
Customer loyalty and complex services : the impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise
by Tor Wallin Andreassen, Bodil Lindestad...
Bok Engelsk 1996 · Les boka på nett · Vis mer
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The prinsipal's and agents' contribution to customer (dis)loyalty in an integrated service channel: who done it? : an external channel perspective
by Tor Wallin Andreassen and Even Lanseng...
Bok Engelsk 1995 · Les boka på nett · Vis mer
Cognitive antecedents and behavioral consequences of affect
by Tor Wallin Andreassen and Bodil Lindes...
Bok Engelsk 1999 · Les boka på nett · Vis mer
Satisfaction, loyalty and reputation as indicators of customer orientation in the public sector
Tor Wallin Andreassen
Bok Engelsk 1997 · Les boka på nett · Vis mer
Perceived relative attractiveness today and tomorrow as predictors of future repurchase intention
Andreassen, Tor Wallin
Bok Engelsk 1998 · Les boka på nett · Vis mer
Customer satisfaction : an indicator of public services' efficiency and effectiveness
by Tor Wallin Andreassen and Jan Terje He...
Bok Engelsk 1999 · Les boka på nett · Vis mer
The effects of negative affect, disconfirmation, and equity on satisfaction with service recovery
by Tor Wallin Andreassen
Bok Engelsk 1998 · Les boka på nett · Vis mer
Corporate image : the missing factor in the "Return-on-quality" equation
by Tor Wallin Andreassen and Bodil Lindes...
Bok Engelsk 1997 · Les boka på nett · Vis mer
Anticedents [sic] to satisfaction with service recovery
Tor Wallin Andreassen
Bok Engelsk 1999 · Les boka på nett · Vis mer
The effect of corporate image in the formation of customer loyalty
Tor Wallin Andreassen and Bodil Lindestad...
Bok Engelsk 1999 · Les boka på nett · Vis mer
Antecedents to satisfaction with service recovery
Tor Wallin Andreassen
Bok Engelsk 2000 · Les boka på nett · Vis mer
Customer loyalty with varying degrees of service tangibility : satisfaction or image driven?
by Tor Wallin Andreassen and Bodil Lindes...
Bok Engelsk 1997 · Les boka på nett · Vis mer
Satisfaction, loyalty and reputation as indicators of market orintation in the public sector
by Tor Wallin Andreassen
Bok Engelsk 1993 · Vis mer
Dissatisfaction as a fire alarm in monitoring agents' performance in the public transportation industry
by Tor Wallin Andreassen
Bok Engelsk 1994 · Les boka på nett · Vis mer
Competitive or co-operative strategy ? : exploring the concept of customer relationships
by Tor Wallin Andreassen
Bok Engelsk 1993 · Vis mer
Does well-handed complaint resolution have any impact on corporate image and customer loyalty
Tor Wallin Andreassen
Bok Engelsk 1999 · Les boka på nett · Vis mer
What drives customer loyalty with complaint resolution?
Tor Wallin Andreassen
Bok Engelsk 1999 · Les boka på nett · Vis mer
(Dis)satisfaction with public services : the case of public transportation
Tor Wallin Andreassen
Bok Engelsk 1997 · Les boka på nett · Vis mer
Dissatisfaction with services : the impact of satisfaction with service recovery on corporate image and future repurchase intention
by Tor Wallin Andreassen
Bok Engelsk 1997 · Vis mer
Small, high cost countries' strategy for attracting MNCs' global investments
Tor Wallin Andreassen
Bok Engelsk 1997 · Les boka på nett · Vis mer
Relationship based marketing of consumer services : a dyadic approach towards a conceptual understanding
by Tor Wallin Andreassen
Bok Engelsk 1996 · Vis mer
Public transit and customer based service development
by Tor Wallin Andreassen
Bok Engelsk 1993 · Vis mer
Increased use of public transportation based on higher degree of customer satisfaction : an empirical study
Tor Wallin Andreassen, Even Lanseng
Bok Engelsk 1994 · Vis mer
Small, high cost countries' strategy for attracting MNC's global investments
Andreassen, Tor Wallin
Bok Engelsk 1997 · Vis mer
Organizational culture : victim of managers axiomatic knowledge?
by Tor Wallin Andreassen
Bok Engelsk 1994 · Vis mer
High cost, small countries' strategies for attracting multinational corporations' global investments
by Tor Wallin Andreassen
Bok Engelsk 1993 · Vis mer
Rethinking IBM : organizational hindsight perspectives from the ivory tower
by Tor Wallin Andreassen
Bok Engelsk 1993 · Vis mer
Does estimation methods in structural equation modeling impact theory development in marketing?
Olsson, Ulf Henning
Bok Engelsk 1997 · Les boka på nett · Vis mer