Class acts : service and inequality in luxury hotels
Rachel Sherman
Bok Engelsk 2006
Utgitt | Berkeley : University of California Press , c2006
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Omfang | XII, 366 s. : tab.
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Emner | Hospitality industry - Customer services - United States
Hotels - Management - United States Luxuries - Social aspects - United States Social classes - United States hotelldrift luksushotell serviceindustri kundeforhold kundekontakt servicenæring |
Dewey | |
ISBN | 0520247817. - 0520247825
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