Service quality management in hospitality, tourism, and leisure
Jay Kandampully, Connie Mok, Beverley Sparks, editors
Bok Engelsk 2001
| Utgitt | New York : Haworth Hospitality Press , c2001
|
|---|---|
| Omfang | xvii, 339 s. : ill.
|
| Emner | Hospitality industry - Management
Leisure industry - Management Tourism - Management hoteller restauranter turisme reiseliv ledelse kvalitet service |
| ISBN | 0789007266. - 0789011417. - 9780789011411
|
