Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization
Robert Desatnick, Denis H. Detzel
Bok Engelsk 1993 Robert L. Desatnick
| Utgitt | San Francisco, Calif. : Jossey-Bass Publishers , c1993
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|---|---|
| Omfang | XXI, 289 s.
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| Utgave | Rev. ed.
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| Emner | |
| ISBN | 1555424155
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