The Service encounter : managing employee/customer interaction in service businesses
edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
Bok Engelsk 1985
| Annen tittel | |
|---|---|
| Utgitt | Lexington, Mass. : Lexington Books , c1985
|
| Omfang | x, 338 p. : ill.
|
| Opplysninger | Includes bibliographies and index.
|
| Emner | |
| ISBN | 0669082732
|
