Benchmarking in the Public and Nonprofit Sectors : Best Practices for Achieving Performance Breakthroughs
Patricia. Keehley
Bok Engelsk 2008 · Electronic books.
| Utgitt | Hoboken : : Wiley, , 2008.
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| Omfang | 1 online resource (257 p.)
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| Utgave | 2nd ed.
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| Opplysninger | Description based upon print version of record.. - Benchmarking in the Public and Nonprofit Sectors, Second Edition; Contents; Figures, Tables, Exhibits, and Worksheets; Acknowledgments; The Authors; Part I: Welcome to Benchmarking; Chapter 1: Foundations of Benchmarking; HISTORICAL CONTEXT; BENCHMARKING IN THE TWENTY -FIRST CENTURY; SUMMARY; Chapter 2: Benchmarking and Performance Measures; PURPOSE OF PERFORMANCE MEASURES; IPOLO MODEL OF PERFORMANCE MEASURES; PERFORMANCE MEASURES AND GOVERNMENT; PERFORMANCE MEASURES AND MANAGEMENT; IMPORTANCE OF MEASURES, COMPARISONS, AND BENCHMARKING; SELECTING MEASURES FOR BENCHMARKING. - EXAMPLES OF SOLUTION -DRIVEN BENCHMARKINGCOMMON SENSE OR METHODOLOGY?; WARNINGS ABOUT THE SOLUTION -DRIVEN METHOD; SUMMARY; Part III: Benchmarking in Sectors; Chapter 6: Benchmarking in State and Local Governments; HISTORICAL OVERVIEW; BENCHMARKING AND STATE GOVERNMENTS; WHY STATE AND LOCAL GOVERNMENTS PURSUE BENCHMARKING; WHO SHOULD PARTICIPATE IN A BENCHMARKING PROJECT?; IS THE PUBLIC SECTOR BETTER OFF DUE TO BENCHMARKING?; CRIMINAL INTAKE IN SALT LAKE COUNTY, UTAH: A SOLUTION-DRIVEN APPROACH IN THE PUBLIC SECTOR; SUMMARY; Chapter 7: Benchmarking in Nonprofits; WHAT IS A NONPROFIT?. - HOW BENCHMARKING CONTRIBUTES TO ACCOUNTABILITYSUMMARY; Chapter 10: Benchmarking and Performing an Audit; WHY USE BENCHMARKING IN AUDITS?; BASIC BENCHMARKING SKILLS FOR AUDITORS; USING TRADITIONAL BENCHMARKING IN AUDITS; USING SOLUTION-DRIVEN BENCHMARKING IN AUDITS; AN EXAMPLE FROM THE DOI; WARNINGS ABOUT THE SOLUTION-DRIVEN METHOD; SOLUTION-DRIVEN BENCHMARKING AND THE AUDIT PLAN; SUMMARY; Chapter 11: Conclusion; SUSTAINING THE MOMENTUM FOR BENCHMARKING: CREATING A LEARNING ORGANIZATION; CONDUCTING NEEDED RESEARCH; NEXT STEPS; Resources; Glossary; References; Index. - MEASUREMENT CHALLENGES IN THE PUBLIC AND NONPROFIT SECTORSSUMMARY; Part II: Benchmarking Methods; Chapter 3: Preparing for Benchmarking; DETERMINE READINESS FOR BENCHMARKING; SELECT A BENCHMARKING METHOD; MAJOR BENCHMARKING PITFALLS; SUMMARY; Chapter 4: The Traditional Benchmarking Method; OTHER VIEWS OF THE BENCHMARKING METHODS; ELEVEN -STEP TRADITIONAL BENCHMARKING METHOD; EXAMPLES OF TRADITIONAL BENCHMARKING; WARNINGS ABOUT TRADITIONAL BENCHMARKING; SUMMARY; Chapter 5: The Solution-Driven Benchmarking Method; SNAPSHOT OF THE SOLUTION -DRIVEN METHOD; STEPS IN THE SOLUTION -DRIVEN METHOD. - PRESSURE TO BENCHMARKNONPROFIT LEADERSHIP AND SOLUTION-DRIVEN BENCHMARKING; EXAMPLES OF SOLUTION-DRIVEN BENCHMARKING IN NONPROFITS; eNONPROFIT BENCHMARKS STUDY; SELECTING POTENTIAL BENCHMARKING PARTNERS; THINKING AHEAD; SUMMARY; Chapter 8: Benchmarking in the International Community; GENERAL CHARACTERISTICS OF INTERNATIONAL BENCHMARKING; EXAMPLES OF INTERNATIONAL BENCHMARKING; LESSONS LEARNED; SUMMARY; Part IV: Benchmarking and Accountability; Chapter 9: Benchmarking for Improving Accountability; WHAT IS ACCOUNTABILITY?; INCREASED ATTENTION TO ACCOUNTABILITY. - The first edition of Benchmarking in the Public and Nonprofit Sectors offered public officials and administrators at all levels of government a unique and practical guide to identifying best practices and implementing them in their organizations. Based on the most current research, this new edition of the best-selling guide provides an updated, solution-driven methodology for benchmarking in both the public and nonprofit sectors. Unique in its focus solely on benchmarking, the authors take a step-by-step approach to two benchmarking techniques, differentiating between the two and then p
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| ISBN | 0787998311. - 9780787998318
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