Re-organising service work : call centres in Germany and Britain
edited by Ursula Holtgrewe, Christian Kerst, Karen Shire
Bok Engelsk 2002
Utgitt | Aldershot : Ashgate , c2002
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Omfang | XIII, 229 s. : ill.
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Emner | |
ISBN | 0754619559
|
Utgitt | Aldershot : Ashgate , c2002
|
---|---|
Omfang | XIII, 229 s. : ill.
|
Emner | |
ISBN | 0754619559
|