Keeping score : using the right metrics to drive world-class performance

Mark Graham Brown
Bok · Engelsk · 1996

Utgitt	New York : Quality Resources , c1996
Omfang	IX, 198 s. : fig.
Emner	Customer services - Evaluation Industrial efficiency - Evaluation Job satisfaction - Evaluation Organizational effectiveness - Evaluation Bedriftsorganisasjon - Evaluering
ISBN	0527763128. - 0814403271. - 9781563273551