Measures of quality and high performance : simple tools and lessons learned from America's most successful corporations /
Richard M. Hodgetts.
Bok Engelsk 1998 · Electronic books
| Annen tittel | |
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| Utgitt | New York : : AMACOM, , c1998.
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| Omfang | 1 online resource (xiii, 224 p. ) : ill., forms ;
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| Opplysninger | Includes index.. - Face fact: its a whole new ball game -- Evaluate the old culture-and be prepared to change it -- Focus on the customer: its what you don't know that's hurting you -- Train and develop the associates: Tap their potential and increase your quality -- Measure the operating results: forget the anecdotes, Look at the facts -- Evaluate and develope the personal: If you're not boundaryless, You're limited -- recogonize and reward accomplishments: Share the wealth or grow poor together -- Keep on going: You're only as good as last quarters performance.. - The author "examines 19 of the 24 most recent Baldrige winners, extracts an overall game plan for increasing both quality and productivity, and helps you create your own blueprint for benchmarking the best practices in America."--Jacket.
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| Emner | |
| Sjanger | |
| Dewey | |
| ISBN | 0814403778
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