The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world
Fred Reichheld ; with Rob Markey
Bok Engelsk 2011 Frederick F. Reichheld
| Utgitt | Boston, Mass. : Harvard Business Review Press , cop. 2011
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|---|---|
| Omfang | XI, 290 s. : ill.
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| Utgave | Rev. and exp. ed.
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| Emner | |
| ISBN | 1422173356. - 9781422173350
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