196 treff

customer services
This is service design methods : a companion to This is service design doing
Marc Stickdorn, Markus Edgar Hormess, Ada...
Bok Engelsk 2018 · Vis mer
The innovator's dilemma : when new technologies cause great firms to fail /
Clayton M. Christensen.
Bok Engelsk 2016 · Vis mer
Open services innovation : rethinking your business to grow and compete in a new era
Henry Chesbrough
Bok Engelsk 2011 · Vis mer
Customer loyalty and success
James J. Lynch
Bok Engelsk 1995 · Vis mer
Profitable customer care
Alfred Tack
Bok Engelsk 1992 · Vis mer
Customer service : skills for success /
Lucas, Robert W.,
Bok Engelsk 2022 · Vis mer
Service Design for Business : A Practical Guide to Optimizing the Customer Experience.
Reason, Ben.
Bok Engelsk 2015 · Vis mer
The world of customer service
Pattie Gibson
Bok Engelsk 2011 · Vis mer
How to manage the the I.T. helpdesk
Noel Bruton
Bok Engelsk 1997 · Vis mer
Contact : customer service in the hospitality and tourism industry
Davidoff, Donald M
Bok Engelsk 1994 · Vis mer
Roadmap to revenue : how to sell the way your customers want to buy
Kristin Zhivago
Bok Engelsk 2011 · Vis mer
Zingerman's guide to giving great service
by Ari Weinzweig
Bok Engelsk 2004 · Vis mer
Customer service : a practical approach
Elaine K. Harris
Bok Engelsk 2010 · Vis mer
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Handbook of services marketing & management
Teresa A. Swartz, Dawn Iacobucci, editors...
Bok Engelsk 2000 · Vis mer
Services marketing : people, technology, strategy /
Jochen Wirtz, Christopher Lovelock.
Bok Engelsk 2021 · Vis mer
The experience economy : competing for customer time, attention, and money /
B. Joseph Pine II and James H. Gilmore.
Bok Engelsk 2019 · Vis mer
Innovation in the Service Economy : The New Wealth of Nations
Gallouj, Faiz.
Bok Engelsk 2002 · Vis mer
Services marketing management : a strategic perspective
Hans Kasper, Piet van Helsdingen, Mark Ga...
Bok Engelsk 2006 · Vis mer
Competing in a service economy : how to create a competitive advantage through service development and innovation
Anders Gustafsson, Michael D. Johnson
Bok Engelsk 2003 · Vis mer
Service quality : research perspectives
Benjamin Schneider, Susan S. White
Bok Engelsk 2004 · Vis mer
Winning at Service : Lessons from Service Leaders
Schmidt, Waldemar.
Bok Engelsk 2003 · Vis mer
The discourse of customer service tweets : planes, trains and automated text analysis /
Ursula Lutzky.
Bok Engelsk 2021 · Vis mer
Customer innovation : delivering a customer-led strategy for enduring growth.
Debruyne, Marion,
Bok Engelsk 2019 · Vis mer
Customer service for hospitality and tourism
Simon Hudson, Louise Hudson.
Bok Engelsk 2017 · Vis mer
Revolutionize your customer experience : Colin Shaw
Shaw, Colin
Bok Engelsk 2005 · Vis mer
Asiakasohjautuva palvelujärjestelmä : käsitteistö ja empiirisiä sovellutuksia
Jarmo R. Lehtinen
Bok Finsk 1983 · Vis mer
Product service management
edited by Thomas A. Gannon
Bok Engelsk 1972 · Vis mer
The Innovator's Solution: Creating and Sustaining Successful Growth
Clayton M. Christensen, Michael E. Raynor...
Bok Engelsk · Vis mer
Services, experiences and innovation : integrating and extending research /
edited by Ada Scupola, Lars Fuglsang.
Bok Engelsk 2018 · Vis mer
The customer experience book : how to design, measure and improve customer experience in your business /
Alan Pennington.
Bok Engelsk 2016 · Vis mer