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The Norwegian innovation index methodological foundations
Lervik-Olsen, Line
Bok Engelsk 2023
From disgust to delight : do customers hold a grudge?
Andreassen, Tor W.
Bok Engelsk 2001
Antecedents to satisfaction with service recovery
Andreassen, Tor W.
Bok Engelsk 2000
Anticedents [sic] to satisfaction with service recovery
Andreassen, Tor W.
Bok Engelsk 1999
Cognitive antecedents and behavioral consequences of affect
Andreassen, Tor W.
Bok Engelsk 1999
Customer satisfaction : an indicator of public services' efficiency and effectiveness
Andreassen, Tor W.
Bok Engelsk 1999
Does well-handed complaint resolution have any impact on corporate image and customer loyalty
Andreassen, Tor W.
Bok Engelsk 1999
The effect of corporate image in the formation of customer loyalty
Andreassen, Tor W.
Bok Engelsk 1999
What drives customer loyalty with complaint resolution?
Andreassen, Tor W.
Bok Engelsk 1999
Brukertilpasning av offentlige tjenester : tilfredshet og lojalitet i relasjoner ved barnehagedrift i fire kommuner
Andreassen, Tor W.
Bok Bokmål 1998
Customer loyalty and complex services : the impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise
Andreassen, Tor W.
Bok Engelsk 1998
The effect of corporate image in the formation of customer loyalty
Andreassen, Tor W.
Bok Engelsk 1998
The effects of negative affect, disconfirmation, and equity on satisfaction with service recovery
Andreassen, Tor W.
Bok Engelsk 1998
Perceived relative attractiveness today and tomorrow as predictors of future repurchase intention
Andreassen, Tor W.
Bok Engelsk 1998
Corporate image : the missing factor in the "Return-on-quality" equation
Andreassen, Tor W.
Bok Engelsk 1997
Customer loyalty with varying degrees of service tangibility : satisfaction or image driven?
Andreassen, Tor W.
Bok Engelsk 1997
(Dis)satisfaction with public services : the case of public transportation
Andreassen, Tor W.
Bok Engelsk 1997
Er bank og forsikring på kollisjon med sine kunder?
Andreassen, Tor W.
Bok Bokmål 1997
The principal's and agents' contribution to customer loyalty within an integrated service distribution channel : an external perspective
Andreassen, Tor W.
Bok Engelsk 1997
Satisfaction, loyalty and reputation as indicators of customer orientation in the public sector
Andreassen, Tor W.
Bok Engelsk 1997
Small, high cost countries' strategy for attracting MNCs' global investments
Andreassen, Tor W.
Bok Engelsk 1997
Customer loyalty and complex services : the impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise
Andreassen, Tor W.
Bok Engelsk 1996
Relationship based marketing of consumer services : a dyadic approach towards a conceptual understanding
Andreassen, Tor W.
Bok Engelsk 1996
McKinsey : the working of a clan in practice and theory
Andreassen, Tor W.
Bok Engelsk 1995
The prinsipal's and agents' contribution to customer (dis)loyalty in an integrated service channel: who done it? : an external channel perspective
Andreassen, Tor W.
Bok Engelsk 1995
Dissatisfaction as a fire alarm in monitoring agents' performance in the public transportation industry
Andreassen, Tor W.
Bok Engelsk 1994
Increased use of public transportation based on higher degree of customer satisfaction : an empirical study
Andreassen, Tor W.
Bok Engelsk 1994
Økt bruk av kollektiv transport basert på en høyere grad av kundetilfredshet : en empirisk studie
Andreassen, Tor W.
Bok Bokmål 1994
Markedsorientert kommunal næringspolitikk i Oslo kommune
Andreassen, Tor W.
Bok Bokmål 1992
Klassifisering av tjenester som metode for å oppnå en dypere forståelse av servicekvalitets-begrepet
Andreassen, Tor W.
Bok Bokmål 1991