The relationship between staff burnout/distress and interactions withresidents in two residential homes for older people
H. Jenkins
Bok Engelsk 1998
| Utgitt | 1998
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| Omfang | Side 466- 472
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| Opplysninger | Objective. The main hypothesis was that staff burnout/distress wouldbe negatively associated with the quantity and quality of socialinteractions between staff and residents. The subsidiary hypothesiswas that 'perceived involvement in decision-making' among staff wouldbe positively associated with the quantity and quality of staff-resident interactions.Design. Cross-sectional and within-group. Standardized self-reportquestionnaires completed by staff; and non-participant, time-samplingobservation and coding of staff-resident interactions.Setting. Two independent (not-for-profit) residential care homes forolder people in the UK.Participants. 18 out of 24 residential workers completedquestionnaires.Measures. The 12-item General Health Questionnaire (GHQ-12); theMaslach Burnout Inventory (MBI); the Perceived Involvement PersonalQuestionnaire (PIPQ); and the Quality of Interactions Schedule(QUIS).Results. Staff who reported higher levels of personal accomplishment(ie lower levels of burnout on the personal accomplishment subscale)exhibited significantly more staff-resident interactions; and staffwho perceived more involvement in decisions relating to their workshowed significantly fewer negative staff-resident interactions.Staff distress, emotional exhaustion and depersonalization were notfound to be significantly related to the quantity or quality of staff-resident interactions.Conclusions. The results provide some support for the hypotheses. Itappears that levels of personal accomplishment and perceivedinvolvement in decision-making among staff may significantlyinfluence the quantity and quality of staff-resident interactions inresidential settings. However, the causal relationships areuncertain, and replication of these findings is required in othercontexts. (C) 1998 John Wiley & Sons, Ltd.
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